
Service Management Plus (SM-Plus) is the exclusive service management solution which seamlessly integrates with Sage MAS 500. It manages warranty tracking, incident reporting, resource scheduling, service repair orders, expense tracking/reconciliation, and service contracts. Core functionality of SM-Plus also meets internal enterprise asset management (EAM) requirements such as plant, fleet, facility and preventative maintenance.
The right service management system helps customer service personnel
respond more quickly, make better decisions, utilize resources more effectively and build knowledge to speed future decision-making.
With SM-Plus and Sage MAS 500, service-focused companies have the benefits of an end-to-end solution which manages the business functions as well as the service operation. One integrated solution provides complete visibility into customer and unit history, including account status. Complete visibility also enables company-wide analytitics for sound decision making.
SM-Plus acts as a delivery mechanism for products and services to help improve efficiencies and ultimately increase corporate value and stakeholder wealth. It provides the added efficiencies organizations need in order to increase profitabilities and maintain the service operation as a profit center.
See where can profit opportunities can drain away.