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We thought you might be interested in this thought provoking white paper published by Aberdeen Group entitled "Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits" with a focus on measuring and assessing key performance indicators (KPIs) critical to managing service operations.

If you would like a complimentary copy of this document (a $399 value), click the Download Documents button below and after registering and downloading this document and the data sheet, you will be re-directed to more information about SM-Plus.

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LEADING THE WAY:

Single Source Systems, Inc.

In its role as a recognized expert in the service management industry, Single Source Systems, Inc. frequently shares user perspectives, national trends and analysts’ insights with business leaders. Each of these special offers for Capterra users --- provide the information you need to proceed in your fact-finding, decision-making processing.

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Single Source Systems, Inc.
9003 Technology Lane
Fishers, IN 46038

http://www.singlesrc.com