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We thought you might be interested in this thought provoking white paper published by Aberdeen Group entitled "Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits" (a $399 value) with a focus on measuring and assessing key performance indicators (KPIs) critical to managing service operations.
If you would like a complimentar copy of this document (a $399 value) click the Download Documents button below and after registering and downloading your document, you will be re-directed to more information about SM-Plus.