Transforming your service operation into a high-performance profit center involves several challenges, including managing process innovation and coordinating workforce adaptation. Strategic planning helps overcome obstacles and speeds results.

This informative webcast features presentations by:

Automated Packaging Systems’ Gary Starks, who discusses his organization's 10 year Service Transformation...

• “Do’s and Don’ts” that led to increase in Service Profitability of $50,000 monthly
• “Baby Steps” to demonstrating effective change
• Creating ground swell from other lines of business executives impacted by Service Transformation

Post University’s Doug Brown, who discusses “The Change Equation”...

• Managing people change
• Igniting employee engagement
• Permanent culture evolution

By registering, you will receive a copy of the webcast Powerpoint and audio recording of the presentation. Click the registration button at the right to download this educational content offer.