Location: Webex
Don’t just Measure, Preempt!
Begin your KPI initiatives on the ground-level where customer service meets customer head-on. Give personnel company-wide the tools they need to track and monitor critical numbers and uncover cause/effects of profit-draining deviations from standard practices. KPIs are no longer for shop floor managers alone!
Learn Why. Learn How
Attend this educational-level webinar to hear the benefits of bringing valuable role-based performance tracking capabilities down through the ranks. Front-line personnel and mid-level managers are the people who often have the most potential to take a hands-on approach to improving efficiencies in the service operation, from maintenance agreements, warranty tracking, parts inventory, and schedule/dispatch and field service.
Key Take-Away Points:
• What is a role-based workbench?
• How to determine critical numbers
• Using gauges to track critical numbers
• The importance of multi-dimensional reports
• Using reports to take preemptive actions