Connect, Track, Improve
Handling field technicians phones so they can call in once in awhile isn’t exactly efficient. Far from it. Technicians installing, repairing or servicing equipment at a customer’s site need access to more data, more details, more tools in order for them to make informed decisions and optimize every opportunity to improve productivity, use of resources and customer satisfaction.
When, Where, How?
Not only technicians benefit from mobile applications. Schedule/dispatch, account managers, inventory managers and customers all see advantages. Mobile devices---with GPS tracking, signature capture and bar-coding capabilities--- improve last minute re-routing, route optimization, record keeping and performance tracking.
Key Take-Away Points:
• Defining benefits in dollars and sense
• Considerations when calculating ROI
• The value of integrating to SyteLine
• GPS: Just a watch-dog?
• Functionality that maximizes benefits