Single Source Systems, Inc.

Indianapolis, IN – November 10, 2009 – Single Source Systems, Inc. has underwritten and endorsed the latest Aberdeen Group benchmark report: “The State of Service Management: Forecast For 2010”. As a provider of service management solutions for 25 years, Single Source has watched Best-in-Class organizations elevate the role of their service to a strategic undertaking—leading to higher levels of service revenue generation, improved customer satisfaction and retention performance, resulting in greater contributions of service to the corporate bottom line.

Aberdeen Group announced yesterday at the Service Management Achievement Awards dinner that Komax USA is the recipient of the 2009 Process Excellence Award, recognizing its demonstration of “process ingenuity, agility, flexibility and scalability to address evolving business requirements”.
 

Indianapolis, IN – August 4, 2009 – Single Source Systems, Inc., a leading developer of service management business solutions for nearly 25 years, is proud to announce it is a Gold Sponsor of the 2009 Aberdeen Chief Service Officer Summit (CSO) to be held October 8-9 at the Seaport Hotel and World Trade Center in Boston, MA. The Summit is considered the pre-eminent best practices and networking symposium
for service, manufacturing, supply chain and operations executives. One of its primary purposes is to accelerate strategies for post-sales service transformation.

Indianapolis, IN – July 30, 2009 – Single Source Systems, Inc., a leading developer of service management software solutions for nearly 25 years, is pleased to announce its new partnership with Applianz, Inc. The relationship between the companies will allow Single Source to deploy its new “Service In A Box™” concept on the patented Applianz network device to provide service-intensive business organizations a unique mechanism to run sophisticated software like the Single Source Service Management-Plus (SM-Plus™) business solution in a matter of hours with full functionality, security and remote access, without taxing information technology (IT) systems or staff.

Indianapolis, IN – June 10, 2009 – Single Source Systems, Inc., a leading developer of service management software solutions for nearly 25 years, is pleased to announce the break-ground offering of its new Service Management-Plus (SM-Plus™) Reseller Program with the signing of its first charter member resellers.

Indianapolis, IN – February 24, 2009 – Single Source Systems, Inc. is pleased to announce its research-driven partnership with the Aberdeen Group on a 2009 benchmark report entitled:  “Service Management For Small-To-Midsized Businesses (SMBs): Employing a Strategic Approach”. As a privately-owned provider of service management solutions for almost 25 years, the Single Source organization has watched with anticipation and excitement as service operations of businesses of all sizes evolve from cost centers to profit centers. Specifically, this profit-centric mantra has permeated downstream to small and mid-sized businesses that are looking to enhance customer satisfaction and loyalty while driving profitability in the face of uncertain economic times. Aberdeen’s research indicates that the number of SMBs operating as profit centers increased over the last few years—growing from 55% in 2007 to 60% in 2008. A projected 18% additional SMBs plan to manage as profit centers with financial and operational goals within the next 18 months.
 

Indianapolis, IN – (December 1, 2008) – Single Source Systems, Inc. announced the recent release of its latest product offering, Advanced Quote Management (AQM)™, to integrate with the organization’s service management software – Service Management Plus (SM-Plus)™.
 

Indianapolis, IN – (November 21, 2008) – Single Source Systems, Inc. recently released the latest version of the Mobile product for its enterprise service management software solution – SM-Plus™. SM-Plus Mobile v3.1 will better equip field-based engineers and technicians with immediate access to the valuable information required for informed decision making and efficient use of time and resources when providing service and maintenance to customers. New SM-Plus Mobile enhancements will also increase first-call resolution rates and reduce the cost per dispatch.
 

Indianapolis, IN – (November 20, 2008) – Single Source Systems, Inc. is pleased to announce the latest release of FS-Plus™, the organization’s flagship service business software product for Infor ERP SyteLine. FS-Plus is an integrated information system that manages and maintains both company-owned and customer-owned assets. 
FS-Plus provides highly functional service business process support, including incident tracking, scheduling and dispatch, wireless mobile field service, work order management and service contracts.  All functions seamlessly integrate to Infor ERP SyteLine back-office financials, inventory, purchasing and management reporting–meeting the needs of an entire service organization.
 

Indianapolis, IN – May, 29, 2008 – Single Source Systems, Inc. has named Kevin Dudevoir Vice President of Channel Sales. With more than 18 years of experience in the application software industry, Dudevoir will manage existing Single Source resellers and will build and manage new reseller relationships promoting and marketing the company’s Service Management Plus™ (SM-Plus) solution, as well as other related products. Dudevoir’s responsibilities will also include new business development, new account acquisition and existing commercial account management for SM-Plus.

Indianapolis, IN – May, 29, 2008 – Single Source Systems, Inc. has tapped Cory Rhodes Vice President of Partner Development and Advocacy. Rhodes holds over 11 years experience providing software management solutions to Manufacturers, Distributors, and Independent Service Organizations worldwide; over 10 of those years have been spent with Single Source utilizing his expertise in consulting, strategic planning, market development, channel management, partner relations and customer account management to promote the company’s flagship product, Service Management Plus™ (SM-Plus).