FOR THE BUSINESS OF SERVICE
IN THIS ISSUE |
| KEY PERFORMANCE INDICATORS (KPIs) |
| JOIN US!!! |
| SM-PLUS v3.20 -- COMING SOON!!! |
| CSO SUMMIT SPONSOR |
| DOWNLOAD FREE ABERDEEN REPORT: Service Benchmark & Measurement |
IN THE NEWS |
Single Source Systems, Inc. Answers To Demands Of Ever-Growing Service Market With Introduction of New "Service In A Box™" Solution Full Story...
Single Source Systems, Inc. Announces New Partnership with Applianz Technologies, Inc. Full story...
Automated Packaging Systems, Inc. Selects Single Source Systems, Inc. Service Management-Plus™ (SM-Plus™) Connect To Drive Service Performance Efficiencies To Next Level Full Story...
Single Source Systems, Inc. Announces Signing Of Charter Members To Newly Introduced Service Management-Plus™ Reseller Program Full story...
YOUR FIRST ISSUE?
Inside Source, our quarterly newsletter is an informative resource for managers involved in service management, warranty tracking, depot repair or field service. Each issue features stats, success stories and insights you can use to optimize your service department revenue. We hope you find this issue helpful. Additional resources are available on our website. We are always interested in hearing your comments or receiving your suggestions for future topics.
Getting Through
To make sure you keep receiving our newsletters, be sure to add InsideSource@singlesrc.com to your safe contact list.
SOFTWARE AND MORE
Single Source also provides consulting, development and support services.
Contact Us
Key Performance Indicators
Effective Service Management Calls for a New Generation of Capturing, Monitoring, and Reporting Relevant Data.
Picture This: A large desk that's been passed down from generation to generation of company owners. On the desk there is a picture of the family, mug with the company logo and invitation to a golf outing. A laptop sits front and center. Next to it there's a worn file marked KPIs in bold letters. This desk could belong to any CEO, any industry.
Industry-wide
Although companies vary greatly, some CEO traits and tools are universal. One CEO's desk could be of mahogany, in a corner office of his chain's high-rise headquarters, overlooking a bay with sailboats. An equally successful CEO may be sitting at a dinged-up desk in the corner of a manufacturing floor near a window overlooking a bay of 30 service trucks.
Owners of both profitable organizations, a manufacturer with global distribution and a regional installation/service company, share some essentials: they both rely on Key Performance Indicators when formulating strategies for growth.
To read the entire article click on the following link.
Join Us for Aberdeen Webcast: Sept. 29
Formulating Strategies for Service Operations Using Key Performance Indicators
EVENT DETAILS
Date: Tuesday, September 29, 2009
Time: 1:00pm EDT
Duration: 1hr
METRICS ARE A MUST!
Attend this free webcast on Tuesday, September 29, 2009 and join Bill Pollock, Vice President and Principal Analyst, Aberdeen Group, Chris von Erhenkrook, Manager of Information Technology, Komax USA, and Tony Petrucciani, CEO, Single Source Systems, Inc., to learn more about formulating, cultivating and executing a more aggressive strategy to measuring your critical numbers through KPIs.
SM-Plus v3.20 Coming Soon!!!
New Version Offers Totally New Capabilities.
We're closing in on the release date, Oct. 31, for Service Management-Plus (SM-Plus) 3.20. Besides increasing the convenience of existing key features, v3.20 offers this new functionality...
- Customer Relationship Management (CRM): built-in sales force automation and campaign management
- Role-Based WorkBenches: perform your daily functions from a single screen
- Ad-hoc report writing: built-in dynamic DataViews make reporting easy
- Performance Management: create your own key performance indicators (KPIs)
- Extended Search: locate information anywhere in your IT infrastructure
Watch the Single Source website for additional 3.20 announcements and scheduled webinars/demos.
Honored to be a Gold Sponsor of Aberdeen Group's Chief Service Officer Summit 2009Single Source Systems, Inc. is proud to announce it is a Gold Sponsor of the 2009 Aberdeen Chief Service Officer Summit (CSO) to be held October 8-9 at the Seaport Hotel and World Trade Center in Boston, MA. The Summit is considered the pre-eminent best practices and networking symposium for service, manufacturing, supply chain and operations executives. One of its primary purposes is to accelerate strategies for post-sales service transformation. "We are very pleased to participate in the Summit event -- one that strives to be a resource for companies that demand that their service operation drive to be best-in-class," comments Tony Petrucciani, Single Source CEO. Be Our Guest at Aberdeen's CSO Summit! Visit Our Booth At The CSO Summit Be sure to drop by our booth and say, "Hello!" and learn what's happening at Single Source. |
Single Source Sponsors Aberdeen Service Benchmarking and Measurement Report:
Using Metrics to Drive Customer Satisfaction and Profits
Aberdeen's recent Benchmark Report on KPIs and Performance Metrics explains how best-in-class organizations capture, track and analyze data in order to take advantage of every growth opportunity available. Download a complimentary report to see how your strategies compare and what you can do to develop a proactive approach to monitoring performance indicators. Download full report