MARCH, 2011
News and best-practice insights for service-centric manufacturers and organizations.
COMPLIMENTARY WHITEPAPERS
"Field Mobility 2011" Buyer's Resource Guide from Integrated Solutions Magazine--a comprehensive guide for anyone considering mobile solutions for their organization.
"Field Service 2011-Trends in Workforce Management"
Best-in-Class Chief Service Officers (CSOs) are beginning to inviest in tools and processes around planning and employee management that allow the field work to be more effective in the delivery of service. This study reflects the best practices employed by over 300 field service companies surveyed.
DOWNLOAD NOW
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WEBCAST:
TUESDAY, MARCH 22
11 AM ET
Receive a complimentary copy of the corresponding whitepaper:
"Strategies to Stand out from your Competition"
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Hear Two Industry Experts Discuss Strategies to "Stand Out" from your Competition!
With the economic forecast improving, service-centric organizations need to take strategic actions now to "stand out" from their competition, according to two industry pros who will be presenting as part of a webcast slated for March 22 at 11 am EDT.
Underwritten by the
National Association of Service Managers (NASM), the webcast will feature Steve Blaz, highly respected industry consultant, and Jon Simmons, COO of Power Pro-Tech Services, Inc., the largest generator service company in the southeastern US.
Blaz, who has over 25 years of expertise in global customer satisfaction and operational improvement, will present insights about the driving market conditions and the importance of adding value, such as exceptional service, as a way to build relationships with customers and gain market share.
Simmons, who has helped Power Pro-Tech Service, Inc. expand its impressive service business to cover 14 states and employ 55 field technicians, will discuss how PPTS has identified opportunities, the enabling tactics and the operational processes it is deploying in order to continue its aggressive expansion plans.
Tony Petrucciani, CEO of Single Source Systems, will moderate the webcast and contribute additional insights about ways technology can help companies maximize profitability, such as enabling problem-solving with performance management tools and maintaining field connectivity with mobile devices.
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Guide to Improving Equipment Service Available at PROMAT 2011 March 21-24
Material handling equipment manufacturers, distributors and dealers, and service organizations from more than 100 countries will meet at Chicago’s McCormick Place South. Single Source will one of the exhibitors at ProMat 2011--the premier showcase of material handling and logistics solutions in North America.
The show spotlights products and services of over 700 leading material handling and logistics providers. We hope to see you there! Stop by booth 2882 to pick up your complimentary guide to decreasing downtime and increasing customer satisfaction!
Register today
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Learn more about why you should attend PROMAT 2011
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Join us at WBR Field Service and be among the first to receive the new book by Tony Petrucciani, Single Source CEO:
"Metric Maneuvers, Strategic Tracking of Key Performance Indicators for Service-Centric Companies"
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Join us at Field Service 2011 April 26-29, 2011
Attend Field Service 2011 at Sheraton Wild Horse Pass Resort & Spa, Chandler, AZ and tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Additionally be sure to gain as much insight to the new areas hounding service executives all over the world including innovative developments in e-Service, CRM, Data Management, developing service leadership and effective mobile resources management.
Register now for 3 days or more and receive 25% off your registration with promo code: 10723XA272
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Things to Consider When Making a Decision on a Mobile Solution for your Service Operation
Making the decision on the type of mobile device that is right for your company is an arduous task. Research your options carefully. Consult with industry professionals you know you can trust for their service expertise. The mobile industry is continuously—and dramatically—changing. Working with a reliable service industry professional will help you know you are making the right decisions. Using knowledge collected from hundreds of users of mobile solutions, here are some of the key considerations and common mistakes to avoid…
• The ability to work untethered as well as with an online connection is very important for field service technicians which frequently may be working in environments without access to a wireless signal.
• Each screen should be configurable so that it is easy to use and contains only the information essential to helping the technician do the job quickly and accurately.
• The mobile device should be able to be updated for new information and new releases from its remote location, without having to return it to the IT department for updates.
Common mistakes to avoid
• Choosing the wrong type of mobile device is a common mistake a company can make when trying to cut corners and invest in a system that doesn’t really have the necessary capabilities, but may be a bargain basement price. In the long run, short-sightedness can be twice as costly--when a second replacement solution has to be purchased.
• It is important to purchase the mobile solution that matches the complexity of the field service that needs to be performed. Servicing complex equipment requires a mobile device with a screen size which can accommodate complex schematics and has the power to quickly search through a knowledge base of thousands of entries.
• Waiting is the most common mistake companies make. Delaying the decision to equip field technicians with mobile devices, is costly and dangerous. Not only does it allow profit potential to slip by, it gives competitors a chance to make gains in their ability to provide better, faster service to customers.
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For more how-to advice on making decisions concerning equipping field technicians with mobile devices, download a complimentary Resource Guide from Field Technologies Magazine: "Field Mobility 2011," sponsored by Single Source Systems.
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For the Business of Service
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MORE INFORMATION
For more insights to help your company achieve Best-in-Class status and maximize the performance of your service operations, visit our website:
www.singlesrc.com
Learn more about Single Source and our solutions to help you increase productivity throughout your organization, including:
Service Management Plus Enterprise, our end-to-end solution which manages the complete service lifecycle, from the Contact Center to Scheduling/Dispatch and Work Order Managment--plus back-end business functions such as AR/AP, Purchasing, CRM and Inventory Control.
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