JUNE, 2011
News and best-practice insights for service-centric manufacturers and organizations.
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Overcoming
High Fuel Costs: Tips for Fleet Optimization
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New Whitepaper Offers Insights on Fleet Utilization to Save Fuel Costs
Just One of Several Educational Tools Available to Help Improve Service Profits
The newest Industry Insights whitepaper from Singel Source Systems discusses the impact gas prices have on the service industry and what you can do about. The four-page paper provides best practices, benchmark statistics and action-items of ways you can optimize the use of your fleet and reduce the amount of fuel consumed.
Download the whitepaper now and check out the other educational resources available at the Single Source website.
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New E-Book on Performance Management Strategies
Single Source Systems' CEO, Tony Petrucciani, has just published a new book on Service Performance Management. The 76-page E-book, Metric Maneuvers: A Strategic Approach to Tracking and Analyzing Key Performance Indicators for Service–Centric Organizations, provides insights on the best practices in performance management.
Highlights of Metrics Maneuvers:
• Several case studies of Single Source Systems’ customers who have deployed successful performance management systems highlight proven tactics
• 10 steps to getting started summarize the overall process and provide a checklist of Action Items
• In-Action-Examples provide real-life scenarios and helpful how-to advice
• Predictions for what the future holds offer an advanced look at tomorrow’s performance management solutions
• A recommended reading list links to other whitepapers and recommended books
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"Metrics Maneuvers" by Tony Petrucciani, Single Source CEO, offers tips on the strategic use of KPIs.
Download now.
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Aberdeen Group's Benchmark Report on Best Practices.
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Field Service 2011:
Trends in Workforce Management
Best-in-Class Chief Service Officers (CSOs) are beginning to invest in tools and processes around planning and employee management that allow the field work to be more effective in the delivery of service. This study reflects the best practices employed by over 300 field service companies surveyed.
download a copy now and learn how the indistry top performaners are utlizing technology to streamline processes, maximize their workforce and conserve the use of resource.
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"Field Mobility 2011" Buyer's Resource Guide
The annual Buyers Guide from Integrated Solutions Magazine provides a comprehensive look at the issues affecting field enterprise. From pros and cons of different solutions to what to look for in field service software functionality, theis practical report covers the basics as well as the details you need to know. It's a must-read for anyone considering mobile solutions for their organization.
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Field Mobility 2011 from Integrated Solution Magazine.
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For the Business of Service
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MORE INFORMATION
For more insights to help your company achieve Best-in-Class status and maximize the performance of your service operations, visit our website: http://
www.singlesrc.com
Learn more about Single Source and our solutions to help you increase productivity throughout your organization, including:
Service Management Plus Enterprise, our end-to-end solution which manages the complete service lifecycle, from the Contact Center to Scheduling/Dispatch and Work Order Managment--plus back-end business functions such as AR/AP, Purchasing, CRM and Inventory Control.
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