Single Source Systems, Inc.

Single Source Systems, Inc., a leading developer of service
management software solutions, today announced the availability of the Services Industry first interactive assessment and benchmarking tool, completed in partnership with Aberdeen Group, a Harte-Hanks Company (NYSE: HHS). The Single Source Systems Service Management
Assessment Tool is designed to help end-user organizations manage their service operations as a strategic line of business and profit center as well as to offer personalized recommendations for improving service performance.

Indianapolis, IN – November 10, 2009 – Single Source Systems, Inc. has underwritten and endorsed the latest Aberdeen Group benchmark report: “The State of Service Management: Forecast For 2010”. As a provider of service management solutions for 25 years, Single Source has watched Best-in-Class organizations elevate the role of their service to a strategic undertaking—leading to higher levels of service revenue generation, improved customer satisfaction and retention performance, resulting in greater contributions of service to the corporate bottom line.

October 29, 2009 – Single Source Systems, Inc., a leading developer of service management software solutions, announces the release of its SM-Plus Enterprise™ and Connect™ v 3.20 service business software. SM-Plus is designed for use by product service and support organizations,independent service companies and service-intensive distribution organizations worldwide. Built on the industry leading Microsoft .Net-based architecture, the latest v3.20 version of SM-Plus will provide added convenience, time-saving mechanisms and enhanced product capabilities for end users. Businesses who rely on their service operation for a significant portion of top-line revenue and want to begin to significantly increase performance levels will find that the v3.20 enhancements will boost levels of performance and increase operating efficiencies.

Aberdeen Group announced yesterday at the Service Management Achievement Awards dinner that Komax USA is the recipient of the 2009 Process Excellence Award, recognizing its demonstration of “process ingenuity, agility, flexibility and scalability to address evolving business requirements”.
 

Single Source Systems, Inc., a leading developer of service management software solutions for almost 25 years, is pleased to announce the release of its new “Service In A Box™” solution developed to allow future growth and expansion for service-intensive businesses that may lack the resource bandwidth needed for the care and nurturing of a commercial software application. “Service In A Box” will cater to the needs of the small-to-medium sized service organization, as well as the service department or division of larger organizations.

Indianapolis, IN – July 30, 2009 – Single Source Systems, Inc., a leading developer of service management software solutions for nearly 25 years, is pleased to announce its new partnership with Applianz, Inc. The relationship between the companies will allow Single Source to deploy its new “Service In A Box™” concept on the patented Applianz network device to provide service-intensive business organizations a unique mechanism to run sophisticated software like the Single Source Service Management-Plus (SM-Plus™) business solution in a matter of hours with full functionality, security and remote access, without taxing information technology (IT) systems or staff.

Indianapolis, IN – July 29, 2009 – Single Source Systems, Inc., a leading developer of service management software solutions for nearly 25 years and Automated Packaging Systems, Inc. (APS), a world leader in designing and manufacturing flexible bag packaging systems for more than 45 years, are both pleased to announce that APS has selected Service Management-Plus™ (SM-Plus™) Connect as its new business service software solution. APS will use SM-Plus Connect so the entire lifecycle of the machinery can be tracked – from each machine’s development, sale, installation, updates and repairs made, to the resale and eventual disposal, by now tracking every service interaction.

Indianapolis, IN – June 10, 2009 – Single Source Systems, Inc., a leading developer of service management software solutions for nearly 25 years, is pleased to announce the break-ground offering of its new Service Management-Plus (SM-Plus™) Reseller Program with the signing of its first charter member resellers.

Indianapolis, IN – March 24, 2009 – Single Source Systems, Inc., a leading developer of service management software solutions, has released a new version of its SM-Plus Enterprise service business software for use by product service and support organizations, independent service companies and service-intensive distribution organizations worldwide. Built on a flexible Microsoft-based technology architecture and compatible with both Microsoft Vista™ and Microsoft SQL 2005™, the new SM-Plus Enterprise v3.10 will provide added convenience, time-saving mechanisms and enhanced product capabilities for end users. Organizations who rely on their service operation for a significant portion of bottom-line profit will find that the v3.10 enhancements will heighten levels of performance and increase operating efficiencies.
 

Indianapolis, IN – February 24, 2009 – Single Source Systems, Inc. is pleased to announce its research-driven partnership with the Aberdeen Group on a 2009 benchmark report entitled:  “Service Management For Small-To-Midsized Businesses (SMBs): Employing a Strategic Approach”. As a privately-owned provider of service management solutions for almost 25 years, the Single Source organization has watched with anticipation and excitement as service operations of businesses of all sizes evolve from cost centers to profit centers. Specifically, this profit-centric mantra has permeated downstream to small and mid-sized businesses that are looking to enhance customer satisfaction and loyalty while driving profitability in the face of uncertain economic times. Aberdeen’s research indicates that the number of SMBs operating as profit centers increased over the last few years—growing from 55% in 2007 to 60% in 2008. A projected 18% additional SMBs plan to manage as profit centers with financial and operational goals within the next 18 months.
 

Indianapolis, IN – December 16, 2008 – Single Source Systems, Inc. and Brabazon Pump Compressor and Vacuum are pleased to announce that Brabazon has selected Service Management-Plus (SM-Plus) as its new enterprise service management software system.  Brabazon will use SM-Plus to manage their entire service operation with service centers located in Wisconsin, Minneapolis/St. Paul, Illinois and the upper Peninsula of Michigan. SM-Plus will also help manage and drive efficiencies in their distribution operation. Brabazon distributes and services fluid energy equipment including pumps, mechanical seals, compressors, purification and vacuum technologies.

Indianapolis, IN and Mishawaka, IN – December 9, 2008 – Single Source Systems, Inc. announces Overhead Door Companies of South Bend and Mishawaka as the 500th customer to join the ever-growing list of companies who have selected SM-Plus™ – the best-in-class service management solution of choice – to automate their processes, improve service efficiencies, and enhance customer satisfaction.

Indianapolis, IN – (December 1, 2008) – Single Source Systems, Inc. announced the recent release of its latest product offering, Advanced Quote Management (AQM)™, to integrate with the organization’s service management software – Service Management Plus (SM-Plus)™.
 

Indianapolis, IN – (November 21, 2008) – Single Source Systems, Inc. recently released the latest version of the Mobile product for its enterprise service management software solution – SM-Plus™. SM-Plus Mobile v3.1 will better equip field-based engineers and technicians with immediate access to the valuable information required for informed decision making and efficient use of time and resources when providing service and maintenance to customers. New SM-Plus Mobile enhancements will also increase first-call resolution rates and reduce the cost per dispatch.
 

Indianapolis, IN – May, 29, 2008 – Single Source Systems, Inc. has named Kevin Dudevoir Vice President of Channel Sales. With more than 18 years of experience in the application software industry, Dudevoir will manage existing Single Source resellers and will build and manage new reseller relationships promoting and marketing the company’s Service Management Plus™ (SM-Plus) solution, as well as other related products. Dudevoir’s responsibilities will also include new business development, new account acquisition and existing commercial account management for SM-Plus.

Indianapolis, IN – May, 29, 2008 – Single Source Systems, Inc. has tapped Cory Rhodes Vice President of Partner Development and Advocacy. Rhodes holds over 11 years experience providing software management solutions to Manufacturers, Distributors, and Independent Service Organizations worldwide; over 10 of those years have been spent with Single Source utilizing his expertise in consulting, strategic planning, market development, channel management, partner relations and customer account management to promote the company’s flagship product, Service Management Plus™ (SM-Plus).

Indianapolis, IN – April 1, 2008 – Single Source Systems, Inc. is pleased to announce that Terumo Cardiovascular Systems (CVS) has implemented Service Management-Plus (SM-Plus) as its new enterprise service management software system.  Terumo CVS will use SM-Plus to manage all service operations, including the company’s 24-hour product support helpline, technician scheduling and dispatch, mobile field service,  depot repair, service contracts and preventive maintenance, service parts and returned goods authorizations.

Indianapolis, IN and Chicago, IL – August 24, 2006 – Single Source Systems, Inc. and Siemens Transportation Systems, Inc. (STS), Locomotive Service Division of Chicago, Illinois announce Siemens’ selection of SM-Plus as its new software system.  Siemens will use SM-Plus to run its locomotive service operation, particularly for work order management to collect data from the field and consolidate it into the Siemens corporate back office system.
 

Indianapolis, IN and Downers Grove, IL – August 8, 2006 – Single Source Systems, Inc. and Elite Electronic Engineering of Downers Grove, Illinois, are pleased to announce that Elite has selected SM-Plus as its new business software system.  Elite will use SM-Plus to run their entire test laboratory service operation -- with an emphasis on using the SM-Plus resource scheduling function to allocate the appropriate engineers and test cells for their projects and the SM-Plus Web Employee Portal to collect labor data -- eliminating paper-based work orders and re-keying information.
 

Indianapolis, IN and Melbourne, FL – August 16, 2005 – Single Source Systems, Inc. and CMS Mechanical Services, LLC of Melbourne, Florida are pleased to announce that CMS has selected SM-Plus as its new enterprise software system.  CMS expects SM-Plus to improve operating efficiencies for its nationwide HVACR and facilities management organization.