Single Source Systems, Inc.

Streamlining operations throughout the company

For service-centric companies, one business solution which mutually supports the service cycle as well as business functions provides the maximum efficiencies and profit opportunities. Built with industry-specific expertise in service, asset management and equipment distribution, SM-Plus Enterprise increases company-wide productivity, improves the use of resources and boosts bottom-line profits. Rather than trying to patch multiple disparate modules and spreadsheets, the organization can rely on SM-Plus Enterprise for a seamless flow of information throughout the company so that data is consistent, easily accessible and represents a real-time picture of relationships between service and financials. SM-Plus Enterprise covers all the essentials, from customer service, field service, installations, depot repair, service contracts, warranty tracking and equipment rental--all in one flexible, easy-to-use solution.

Benefits of SM-Plus Enterprise

• Speed response and resolution times
• Capture add-on revenues
• Efficiently schedule technicians and subcontractors
• Shrink service call and order-to-cash cycles
• Eliminate or reduce paperwork in the field
• Empower personnel with critical information
• Offer multi-vendor product support services
• Keep customers happy, loyal and buying more

Built in financials

SM-Plus provides complete financial management and enterprise functions including integrated budgeting, AP, AR, GL, financial reporting, inventory and purchasing. It ties front-office sales and service operations with back-office accounting and inventory for greater efficiencies, margins and profitability. Each financial transaction flows through to Journals and the General Ledger. Consolidated financial information allows managers to track success now and in the future---regionally to globally. SM-Plus supports multi-sites and international business needs, such as currency conversion for growing companies as they evolve, expand or acquire other firms.

Benefits of integrated business systems

• Consolidate financials into a single view of performance
• Accelerate quoting, invoicing and cash collection
• Manage vendors for best pricing and terms
• Obtain continual access to inventory availability and value
• Balance inventory carrying costs with customer demands
• Speed financial reporting and period-end closing
• Manage multiple locations, business units and warehouses
• Support global operations and currencies

Complete visibility

With sales and service operations tied directly to back-office financials and administration, SM-Plus drives exceptional company performance. Features, like built-in Crystal Reports and data graphing, make it easy to retrieve information needed to make fact-based decisions. The optional Executive Dashboard module offers real-time visibility of Key Performance Indicators (KPIs) with “Red, Yellow, Green” visual alerts and gages. Plus, the optional Cognos Business Intelligence Suite, with pre-configured service-based data catalogues, cubes and reports, provides advanced, offline data warehousing and analysis.

Benefits

• Analyze sales/profitability by customer, product, contract service order
• Track technician hours worked vs. hours billed
• Base contract entitlements and pricing on actual data (Mean Time Between Failures, customer service history, unit history, etc.)
• Change layout of standard reports and add custom reports
• Setup/run reports as background processes and distribute via email
• Provide real-time critical numbers with optional Executive Dashboard
• “Slice and dice” data with Cognos Business Intelligence