Products
Flexibility maximizes profit opportunities
SM-Plus Connect integrates to existing or legacy ERP systems for one complete business solution ideally suited for the needs of the service organization or service department within a larger organization.
Profit-minded service organizations face unique challenges. In order to reach full profit potential, the entire service cycle must operate with maximum efficiency. Gaps in information flow cause delays, disruptions and duplication of efforts. Beyond the service operation, full visibility of integrated data is just as important to the overall business processes. For example, easy access to accounting and customer status empowers the contact center personnel to provide responsive customer service. Equally important, the back-end business operation can expedite billing, shorten service-to-cash cycles and monitor aging accounts of service customers.
SM-Plus Connect is the optimal service management solution, developed especially for the unique needs of companies which sell, install or service goods--especially high value, complex or mission-critical equipment. SM-Plus Connect manages the service operation--PLUS integrates to any legacy or existing ERP solutions to provide one comprehensive delivery mechanism
This unique integration ability makes SM-Plus Connect well-suited for small to midsized business, as well the service operation of a larger organization.This versatility offers service-focused organizations a solution for any stage in the company's growth, from an entrepreneurial family business to a multi-national, multi-division enterprise.
