Single Source Systems, Inc.

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Service organizations today are facing increasing challenges. Globalization of products and shrinking margins are forcing companies to look further for profit potential. The service operation holds many high-impact opportunities. By streamlining operations, increasing productivity and improving the use of resources, the service center can become a major profit center.
The key is effective service management. Service Management-Plus is the business solution developed primarily to help service-focused organizations maximize efficiencies and savings, while also enhancing the customer experience.  It provides the robust, flexible business solution that is so instrumental for a service organization to continually refine and expand its services to meet market conditions as well as customer expectations.

Finding existing savings opportunities

Any delay, error, miscommunication, dual entry, waste of fuel, missing part, equipment breakdown, unnecessary dispatch and unresolved customer request costs the company money (see why). In contrast, each time a function can be automated, expedited or streamlined, there is a savings. When employees have easy access to information, they become more productive, empowered to make informed decisions and act in a preemptive rather than reactive manner. SM-Plus enables all of these benefits. Because of SM-Plus, the service operation runs smoothly, effectively, cost efficiently.

Pursuing new opportunities for revenue

SM-Plus also opens opportunities for expanding services, offering customers more options and reaching new markets. Installations, extended warranties and multi-tiered service contracts are among the services which can be used to generate added revenue and increase customer loyalty.  
 


 

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