Single Source Systems, Inc.

Meeting a wide range of service operation needs
 

As a global economy and fiercely competitive market conditions threaten to commoditize products, leveraging every opportunity to reduce waste and enhance productivity becomes essential. With SM-Plus Connect as their delivery mechanism, best-in-class organizations that service and support high-value technical or industrial products are discovering major untapped potential throughout the service life cycle. Not only are there opportunities for increased revenue from installations and multi-level service contracts, but strategic use of scheduling and dispatch features can yield up to 24% reduction in field service costs. Such significant benefits of SM-Plus yield a return-on-investment that can’t be overlooked by the profit-minded service organization.

SM-Plus Connect streamlines operations–providing information, automation and analysis tools so personnel can be more productive and focus on providing customers with services and attention they expect. It makes it possible--and profitable—to provide unparalleled customer service.

Existing ERP and CRM systems don’t adequately support the needs of the profit-minded service organization. Service management requirements are significantly unique from those of a general office. Broadening the scope of services offered, raising the bar on expectations and setting goals to raise profits all add to the complexity of managing the service organization. Developed especially to accommodate and integrate multi-departmental service functions, SM-Plus provides the management system required to achieve best-in-class practices.

Meeting fiercely competitive demands

Efficient, broad-based service is important to meeting increasing customer expectations. Today’s on-demand culture essentially mandates a one-stop approach to selling, installing, servicing and repairing products, especially high value assets requiring specialized attention. SM-Plus provides the tools, resources and access to data that the service organization requires in order to meet customer expectations.

SM-Plus enables service organizations to perform at maximum efficiency and expand into high margin services, such as extended warranties and service.

Benefits

Increase Customer Satisfaction.
Increase reliability and responsiveness.

Develop Competitive Edge.
Stand apart from the competition because of superior customer service.

Increase Sales.
Take advantage of opportunities for add-on and repeat sales.

Lower Costs.
Streamline operations, lower inventory, automate routine tasks and eliminate waste.

Broaden Reach.
Synchronize regional and worldwide operations and manage multi-site, multi-national growth.

Speed Cash Flow.
Ensure timely, accurate billing which ties into specific products, contracts and services, speeding “call-to-cash” process.

Boost Profits.
Analyze activities, contracts and customers for profitability.

Manage Resources.
Efficiently use equipment, materials and time.

Retain Employees.
Create a positive work environment with smooth workflow.

Manage Intelligently.
Connect products, parts and services to financial consequences; drive for
maximum performance.