Single Source Systems, Inc.

Equipping field technicians with mobile devices improves first-call resolution rates

The optional mobile module for SM-Plus means field personnel can stay connected and productive. Using Microsoft Windows Mobile Pocket PC-based PDAs, they can maintain access to vital information--such as parts inventory, unit configuration, maintenance history and warranty status--and update incident reports as well as track labor/time and material expenses.

SM-Plus Mobile helps companies outfit their technicians with mobile devices, such as handheld wireless devices and laptops. As a delivery mechanism, it bridges the costly gap between the field and the back office, improves operating efficiencies and leads to increased corporate wealth and stakeholder value. Customers expect faster and more efficient service order resolution. Faster response times and more first-call resolutions are the building blocks of increased field  technician productivity. When field technicians have access to information concerning parts inventory, unit history, and repair instructions, there is a fundamental shift in productivity gains. Online or even synchronized access of information minimizes service order documentation and operational delays normally experienced with a manual process.

SM-Plus Mobile minimizes the time spent on service order resolution and billing processes, improving overall operational efficiencies throughout the service delivery