Products
Functionality
SM-Plus Advanced for Sage MAS 500 is a robust service management solution that streamlines the entire service cycle. Functionality includes:
Break/Fix Service Calls - Trackis service history performed on any specific product/component.
Warranty Claims - Tracks and processes claims submitted by dealers/consumers for reimbursement.
Expense Tracking & Invoicing - Records all material and labor incurred during a service call and creating/integrating invoices into the standard Sage MAS 500 A/R module.
Multiple Lines & Operations - Permits performing multiple tasks and servicing multiple products under one SRO. The flexibility of SROs make to easy to configure and execute service orders in a way that maximizes efficient use of time and material.
Event Tracking - Logs all communication in the process, from initial call to resolution.
Customer Profiles - for easy access to customer contact information, purchases, service history and any open incidents.
Information Access - Helps resolve inquiries, detailed information is available including service history, the contract or warranty status and event tracking.
Resource Scheduling & Dispatch - Helps match technician skills with job requirements as well as provide total visibility of available partners and material for better utilization and allocation of resources:
Partner Definitions - Define partners as subcontractors, employees, customers, resource or any combination.
Drag/Drop Scheduling - See the partner and materials available and quickly change times or resources as needed.
Skills & Location Matching - Assign partners to incidents or service orders based on certification, skill level or location.
Item Schedule - Quickly identify & schedule service parts received against pending service orders.
Automatic Service Order Generation - Setup and schedule recurring maintenance or service calls automatically.
Knowledge Base - Provides suggested activity steps to resolve common issues, allowing many service issues to be resolved immediately over the phone.
Call Escalation Codes - Ranks calls that may require priority attention.
Partner Queue Scheduling - Re-sequences and maintain appointments based on priority status.
Preferred Partner Dispatching - Auto-assigns “Preferred Partner” for specific customer or unit.
Work Order Updates – Updates work order, labor and materials status directly from the dispatch board.
Resource scheduling - Provides total visibility of partners and materials available, providing better utilization of resources and reducing service and repair requests.
Optional Modules
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