Products
SM-Plus Mobile
SM-Plus Mobile maximizes productivity of field service technicians
SM-Plus Mobile helps companies outfit their technicians with mobile devices, such as hand-held wireless devices and laptops. As a delivery mechanism, it bridges the costly gap between the field and the back office, improves operating efficiencies and leads to increased corporate wealth and stakeholder value.
Improves Efficiencies
Customers expect faster and more efficient service order resolution. Faster response times and more first-call resolutions are the building blocks of increased field technician productivity. When field technicians have access to information concerning parts inventory, unit history, and repair instructions, there is a fundamental shift in productivity gains. Online or even synchronized access of information minimizes service order documentation and operational delays normally experienced with a manual process. SM-Plus Mobile minimizes the time spent on service order resolution and billing processes, improving overall operational efficiencies throughout the service delivery life cycle.
Acts as a Delivery Mechanism
SM-Plus Mobile acts as a delivery mechanism especially designed for mobile field service organizations that rely on a steady flow of incoming and outgoing data. Field technicians require access to centrally stored customer, inventory, service order, scheduling and resolution data. A competitive advantage is gained by seamless integration between field technicians and back-office customer service, service logistics, inventory and accounting systems. SM-Plus Mobile helps organizations speed response time, complete more service orders per day and provide superior customer service.
Benefits
•Extend SM-Plus to optimize service performance.
•Access centrally stored data to speed resolution rates.
•Eliminate double entry of work order data.
•Eliminate paper-based work orders, time sheets and expense reports.
•Optimize up-sell opportunities by providing field technicians with service history data.
•Collect accurate field service data and metrics for informed decision making.
•Improve scheduling and dispatch process.
