Single Source Systems, Inc.

Service organizations today face increasing challenges. Globalized markets and shrinking margins are forcing companies to look further for profit potential. The service operation holds many high-impact opportunities. By streamlining operations, increasing productivity and improving the use of resources, the service center can become a major profit center.

Effective service management is the key. Service Management-Plus (SM-Plus) integrates to Sage MAS 500, providing a service management solution for organizations that sell, service or maintain complex equipment or goods.

SM-Plus for Sage MAS 500 helps service-focused organizations maximize efficiencies and savings, while also enhancing the customer experience. It provides the robust, flexible business solution that is instrumental for a service organization which wants to refine and expand its services to meet market conditions as well as customer expectations.

Any delay, error, miscommunication, dual entry, waste of fuel, missing part, equipment breakdown, unnecessary dispatch and unresolved customer request costs the company money. In contrast, each time a function can be automated, expedited or streamlined, there is a savings. When employees have easy access to information, they become more productive, empowered to make informed decisions and act in a preemptive rather than reactive manner. SM-Plus enables all of these benefits. Because of SM-Plus, the service operation runs smoothly, effectively, cost efficiently.

SM-Plus also opens opportunities for expanding services, offering customers more options and reaching new markets. Installations, extended warranties and multi-tiered service contracts are among the services which can be used to generate added revenue and increase customer loyalty. 

The right service management system helps contact center personnel respond quicker, make better decisions, utilize resources more effectively and build knowledge to speed future decision-making. SM-Plus acts as a delivery mechanism for products and services to help improve efficiencies and ultimately increase corporate value and stakeholder wealth.