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Accommodating a company's individual needs
Many sales & service companies are gaining economies of scale and scope by leveraging core competencies and expanding their services, products and geographic reach. It is challenging to manage this growth while staying lean and profitable. SM-Plus Enterprise software helps companies accomplish these goals. The completely integrated system offers unique, service industry-specific features that allow forward-thinking companies to meet current goals and support future plans.
With SM-Plus, companies can expand offerings to include flexible service contracts with customer-specific entitlements, pricing and billing options. SM-Plus has the flexibility to manage the scheduling, costing and billing for all types of service--including “break-fix” field calls, preventive maintenance, installations, depot repair, advanced exchanges and equipment rentals. For example, high-volume, in-bound customer service calls are managed efficiently and access to service history details and knowledge search tools allows customer service representatives to quickly solve issues over the phone when appropriate.
Dispatchers can manage high volume schedule of appointments with drag & drop ease and are notified of late issues with automatic escalation and color-coded alerts. Technicians enter time/material electronically via wireless laptops or handheld devices for the additional streamlined efficiencies growing companies require.
Billing managers review and sort work orders by summarized price, cost and margin to ensure timely, accurate invoicing. Executives manage by exception, focusing on the most critical issues and relying on the system to automate routine tasks and notify them of problems before they are full-blown crises.
When a company’s processes need to be changed (such as starting to subcontract work to vendors, selling or servicing a new line of products or acquiring another company), SM-Plus can be personalized—often without costly modifications or upgrades. System administrators can add, delete or modify fields or screens as needed. Large collections of data can be exchanged back and forth from Microsoft Excel so that mass changes can be made easily. Work flow Automation can be used to automate routine administrative tasks ensuring operations are handled consistently.
To further enhance its flexibility, SM-Plus integrates to mobile and web modules in order to provide access to data from virtually any location. Field technicians can maintain connectivity, remote sales personnel can make inventory inquiries and enter orders and branch offices can share vital information, including financials. SM-Plus Web also provides a portal so that customers, technicians, branch offices or company managers can submit and obtain data in real-time.
Built with proven, reliable Microsoft-based tools and technologies like Microsoft SQL Server, Microsoft Exchange Server and Microsoft.NET framework, SM-Plus provides a powerful and flexible information platform that growing mid-sized companies can build on--now and well into the future.