Companies that sell, service or install high-value technical or industrial products are striving to grow by providing responsive total service. They must constantly refine and expand their capabilities and geographic reach to win profitable customer relationships. This added complexity challenges operational efficiency and costs.

To manage more profitably, service organizations of all sizes require a single integrated information system. Service Management Plus (SM-Plus) from Single Source is that integrated service business software solution. Designed for growing companies that sell or service technical or industrial products for demanding customers, SM-Plus service business software provides total enterprise integration, plus analysis and intelligence for sound decision-making.

SM-Plus covers the entire service lifecycle and the entire service enterprise. Its deep logic supports not only call center, parts, field, depot, refurbishment, warranty and professional services modes, but also sales, procurement, contract administration, costing, materials management and finance. Its web and mobile access for field personnel, customers, suppliers and subcontractors integrates with service and back office functions for assured speed and accuracy. SM-Plus is configurable to support best practices and has multi-national financial and operational support. SM-Plus makes a company easy to do business with while streamlining and standardizing operations.

With SM-Plus, your organization can:

• Deliver Total Service: confidently become a one-stop service provider, offering customized offerings including any combination of service types: contact center, field service, depot repair, parts, installation, professional services, warranty and complex service contracts
• Increase Customer Satisfaction: increase reliability and speed of response to customers at any location; bill accurately based on contracts, warranties and services rendered; help customers achieve their business objectives
• Lower Operational Costs: streamline operations, lower inventory, automate routine tasks, coordinate between departments, and eliminate confusion and waste
• Increase sales: capture all available revenue from existing customers and gain new customers with a broad range of contract options and reliable services everywhere they operate
• Reliably Execute to Unique Best Practices: widen competitive advantage by reinforcing best practices and improving consistency of performance
• Broaden Geographical Reach: synchronize regional and worldwide operations and manage multi-site, multi-national growth in a consistent way
• Speed Cash Flow Cycles: ensure timely accurate billing with clear, customizable estimates and invoices that tie into specific products, contracts and services rendered speeding "quote-to-cash" process.
• Boost Profits: pinpoint and lower costs for every type of service and analyze activities, contracts and customers for profitability
• Manage Intelligently: reliably connect products, parts and services provided back to financial consequences and service agreements; drive for maximum performance

For more information on SM-Plus™ service business software, or for a live demonstration, contact us here.

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