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SINGLE SOURCE SYSTEMS, INC. EARNS MICROSOFT CERTIFIED PARTNER DISTINCTION WITH SM-PLUS™ SERVICE MANAGEMENT SOLUTION
Indianapolis, IN – January 24, 2005 – Single Source Systems, Inc., announced that it was recently awarded the Certified Partner distinction from Microsoft with it’s flagship service management solution, SM-Plus™.
The worldwide Microsoft Partner Program is geared toward technology companies that use Microsoft software for building and distributing software or hardware solutions or as the building blocks for value-added services. It has been designed to recognize an organization’s present investment in and contribution to delivering Microsoft-based solutions. The program focuses on a business’s ability to serve it’s customers and drive business success, while developing technology skills related to Microsoft solutions.
SM-Plus is a fully integrated business solution for companies that sell, service or install high-value technical or industrial products. This configurable information and intelligence platform streamlines operations for all groups that interact to deliver service. SM-Plus supports best practices, in contact centers, field service, depot repair and installation, plus sales, procurement, contract administration, materials, costing and finance. SM-Plus total support boosts responsiveness and drives performance for greater service results, customer satisfaction and profitability.
SM-Plus was accepted into the Microsoft Certified Partner Program because it is
100% Microsoft-based and leverages Microsoft technologies including: Microsoft Office™,
Exchange™, Outlook™, Sequel Server™,.net™, Pocket PC™, and MapPoint™.
“The MCP accreditation is a great achievement for Single Source”, commented Tony Petrucciani, CEO, Single Source. “Companies in the market for service management software want quality assurance for the business systems for which they are investing. This certification for SM-Plus provides our customers this assurance because they know its backed by Microsoft and leverages their existing Microsoft infrastructure resulting in lower cost of ownership.”
SM-Plus manages every aspect of service operations and improves performance
of these critical areas:
-
Call Center and Incident Tracking Operations
- Resource Service Scheduling and Dispatch
- Mobile Field Service Calls
- Field Service
- Depot Repair
- Service Contracts
- Warranty Tracking
The SM-Plus™ solution helps service personnel respond quicker, make better decisions, utilize resources more effectively, and build knowledge to speed future decision-making.
About Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com.
About Single Source Systems, Inc.
For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for over 250 customers worldwide, Single Source focuses on the total success of our customers – making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions.
Single Source, a Microsoft Certified Independent Software Vendor (ISV), is a two-time winner of the prestigious Inc. 500 fastest growing, privately-held companies in America. For more information visit the Single Source website at http://www.singlesrc.com.
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Contact:
Nicki Warye
(513) 583-5825
nicwar@singlesrc.com
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