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SINGLE SOURCE PARTNERS WITH XALT TO DELIVER BUILT-IN WORKFLOW TECHNOLOGY TO STREAMLINE BUSINESS-CRITICAL PROCESSES FOR SERVICE-INTENSIVE COMPANIES
Indianapolis, IN – March 13, 2006 – Single Source Systems, Inc., a leading producer of enterprise-wide service business software, announced it has become a Certified Partner of
XALT Technologies coupling Single Source’s SM-Plus™ service management solution with
XALT’s business process management (BPM) software suite.
XALT Technologies designs, develops, and supports the SWIFTProcess™ suite of products and services. XALT’s SWIFTProcessä is used by companies to automate, manage, monitor and optimize a broad range of mission critical supply-chain business processes. The organization’s BPM software suite improves business performance through task and people coordination.
By combining the wealth of service industry expertise held by Single Source with the capabilities of Workflow and WorkflowAdvanced held by XALT, customers are provided a new kind of value that focuses on streamlining day-to-day activities, stops critical activities from falling through the cracks, and most importantly, helps get the right data to the user to help make problem solving and decision making more accurate and efficient.
Single Source has the ability to install and configure SM-Plus workflow so that a customer can be up and using basic workflows very quickly. Additionally Single Source can provide advanced as well as automated functionality.
The SM-Plus service management solution improves customer satisfaction while maximizing uptime and profitability. SM-Plus helps businesses:
- Reduce cost of service and warranty repairs
- Respond faster to customer inquiries
- Better utilize and allocate resources
- Offer flexible contract and billing options
- Increase service revenues
- Achieve higher performance and faster, more profitable growth
“Business process management (BPM) and workflow automation is a key component to the underlying architecture of SM-Plus. As service organizations look for ways to improve efficiencies and reduce transaction costs, automated transaction processing and system notification will be the enabling technology these companies need to gain the benefits necessary to remain competitive and achieve world-class performance.” said Tony Petrucciani, CEO, Single Source. “XALT offers the industry leading underlying technology platform that allows Single Source to bring BPM and workflow automation to our SM-Plus users in a cost effective manner.”
XALT’s business process management software can improve an organization’s performance by:
- Automating key processes that lead to improved cash flow and profitability
- Isolating exceptions that lead to lost productivity
- Providing controls to activities where they are needed to support critical activities
“SM-Plus provides the business guidance and transactions that service organizations need to conduct business. XALT helps enhance all the key processes the SM-Plus customer designates as mission-critical: from simple approval workflows to sophisticated automation of processes in the background. Together with Single Source we are delivering a distinct competitive advantage,” said Dennis Michalis, CEO of XALT Technologies.
About XALT Technologies
XALT Technologies develops software products that are used by companies to automated, manage, monitor and optimize a broad range of mission critical business processes. Their business process automation (BPA) software suite improves business performance through task and people coordination. Founded in 2004, XALT Technologies designs, develops and supports the SWIFTProcess suite of products and services. For more information visit the XALT Technologies website at http://www.xalttechnologies.com.
About Single Source Systems, Inc.
For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for over 250 customers worldwide, Single Source focuses on the total success of our customers – making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Certified Independent Software Vendor (ISV), is a two-time winner of the prestigious
Inc. 500 fastest growing, privately-held companies in America. For more information visit the Single Source website at http://www.singlesrc.com.
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Contact:
Nicki Warye
Single Source Systems, Inc.
nicwar@singlesrc.com
513.583.5825 |
