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SINGLE SOURCE RELEASES NEW SM–PLUS™ v2.07
SERVICE BUSINESS SOFTWARE WITH ADVANCED FEATURES
OPTIMIZING CUSTOMER LOYALTY, RESOURCES AND PROFITABILITY
Indianapolis, IN – June 6, 2007 – Single Source Systems, Inc., a leading developer of service business software solutions, has released a new version of its SM–Plus™ service business software solution for aftermarket product service and support organizations, independent service companies and service–intensive equipment distribution organizations worldwide. Built on a flexible Microsoft–based technology architecture, the new SM–Plus version 2.07 offers new features and enhancements to help users deliver total, responsive service while optimizing resources, customer satisfaction and profitability. New and enhanced functions include support for complex service contracts, incident escalation, Service Level Agreement (SLA) compliance, service parts inventory management, new equipment sales and mobile field service.
SM–Plus is an integrated information system that manages and maintains both company–owned and customer–owned assets. SM–Plus provides highly functional service business process support, including call taking, scheduling and dispatch, field service, depot repair, work order management, preventive maintenance, service contracts, purchasing, inventory control, and costing. All functions integrate seamlessly with existing ERP, CRM and supply chain systems for a total enterprise service management solution.
“Our latest benchmark research shows that leading companies are more and more adopting integrated service–specific technology solutions like Single Source SM–Plus to strategically leverage service operations,” said Steve Roth, SVP, Strategic Service Management practice at Aberdeen Group. “In fact, when coupled with the right business processes, these initiatives are yielding double–digit improvements in SLA compliance, service profitability and customer retention.”
“Our goal with this release was to further enhance SM–Plus to help post–sales service organizations, independent service companies and service–intensive distributors better manage people, parts, processes and information to drive profitable growth,” said Tony Petrucciani, Single Source CEO.
Some of the new features and enhancements in SM–Plus 2.07 include:
- Advanced service contract configuration, pricing and discounting
- Automated, simplified incident escalation and Service Level Agreement (SLA) management
- Mobile meter reading, “clock–on/off” service labor tracking and electronic signature capture
- Enhanced service truck stock inventory management
- Flexible, easier–to–use distribution functions added to the SM–Plus Enterprise Management Suite
for service–intensive sales organizations including kitting, advanced drop–shipping, special pricing agreement (SPA) support and more
About Single Source Systems, Inc.
For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for nearly 400 customers worldwide, Single Source focuses on the total success of their customers – making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Gold Certified Independent Software Vendor (ISV), is a two–time winner of the prestigious Inc. 500 fastest growing, privately–held companies in America. For more information about Single Source, visit www.singlesrc.com.
[Download Printable News Release]
Contact:
Nicki Warye
(513) 583–5825
nicwar@singlesrc.com
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