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SINGLE SOURCE SPONSORS AND EXHIBITS AT THE ASSOCIATION FOR SERVICES MANAGEMENT INTERNATIONAL (AFSM) 2005 WORLD CONFERENCE


Indianapolis, IN– October 2, 2005 – Single Source Systems, Inc. has announced it will be a sponsor and exhibitor at the annual Association For Services Management (AFSM) International World Conference being held October 9-13, 2005 at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee.

AFSM International provides the knowledge, fellowship, and career connections that customer services and support managers for technology-based products and solutions (a.k.a s-business) need for professional and career development.

Single Source will meet with AFSM members during the conference to promote and showcase their Service Management Plus (SM-Plus™) solution and educate them about the benefits of using this fully integrated business solution to manage customer service and support issues.

SM-Plus is designed for companies that sell, service or install high-value technical or industrial products. This configurable information and intelligence platform streamlines operations for all groups that interact to deliver service. SM-Plus supports and reinforces best practices in contact administration, materials costing and finance.

“The AFSM conference is the perfect forum for Single Source to showcase new innovations we’ve made to SM-Plus. More than just a point solution, SM-Plus is an enterprise solution for service-centric organizations. The AFSM conference is dedicated to these types of organizations,” stated Tony Petrucciani, CEO, Single Source.

SM-Plus manages every aspect of service operations and improves performance of these
critical functions:

  • Call Center and Incident Tracking Operations
  • Resource Service Scheduling and Dispatch
  • Mobile Field Service Calls
  • Field Service
  • Depot Repair
  • Service Contracts
  • Warranty Tracking
  • Expense Reconciliation and Reimbursement
  • Internal Assets
  • Inventory Management
  • Financials

SM-Plus improves efficiencies for service organizations by:

  • Reducing Cost of Service and Warranty Repairs
  • Providing Faster Response Time to Customer Inquiries
  • Improving Utilization and Allocation of Resources
  • Offering Flexible Contract and Billing Options
  • Increasing Service Revenues
  • Reducing Equipment Downtime
  • Improving Product Quality
  • Increasing Productivity and Employee Moral

The SM-Plus solution helps service personnel respond quicker, make better decisions, utilize resources more effectively, and build knowledge to speed future decision-making.

About The Association For Services Management International (AFSM)
For thirty years, since its founding in 1975, the AFSM International – a global, not-for-profit, professional member-based association – has been an invaluable resource for the information, news, training, staffing assistance, peer networking, research, and studies that s-business management require. AFSM International is the only vendor-neutral professional association dedicated to providing the educational programs, networking opportunities, and information that enhance the success of s-business executives, managers, and their companies. For more information visit the AFSM website at http://www.afsmi.org.

About Single Source Systems, Inc.
For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for over 250 customers worldwide, Single Source focuses on the total success of our customers – making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Certified Independent Software Vendor (ISV), is a two-time winner of the prestigious Inc. 500 fastest growing, privately-held companies in America. For more information visit the Single Source website at http://www.singlesrc.com.

[Download Printable News Release]

Contact:
Nicki Warye
(513) 583-5825
nicwar@singlesrc.com