Parking Management

THE PROBLEM: Struggling with Critical Business Issues

In the Parking Managed Service Industry, there are a lot of moving parts you have to juggle: billing accuracy, customer satisfaction, managing assets, and increasing throughput without increasing headcount. The disparate systems and processes for dealing with all of these are labor-intensive — holding back visibility, efficiency, and even profit potential.

THE SOLUTION: An Integrated Platform for Service and Financial Operations

ismInfor Service Management (ISM) is a specialized business and accounting software solution for the Parking Managed Service Industry, which means it offers the broadest, deepest, most tailored solution available. It’s an enterprise-wide application that helps you focus on the service side of your business – no matter your company’s size or business model. Beautiful and easy to use, the user interface is unlike any other that you will ever experience.

parking-appService Management

Service-centric organizations which focus on installation, maintenance, and repairs of complex, high asset equipment and machinery know how essential it is to manage the entire process with efficiency. Customers expect fast resolution of job orders—with skilled technicians and necessary replacement parts being readily available. Easy access to information from the field is just as important. To make informed decisions about the most effective way to resolve issues, field technicians need access to data, such as parts inventory, warranty status, unit and component details, as-built and as-serviced configurations, service history, contract conditions and account status.

Managing the many variables of scheduling technicians, tracking service orders, warranty claims and ensuring that service requests are processed efficiently are complex, specialized tasks that shouldn’t be left to manual processes, spreadsheets or patched systems. To maximize profitability in today’s highly competitive service management industry, full visibility to systems, streamlined operations and well-informed personnel are necessary. This is why Infor provides a suite of service management solutions especially built to manage the unique needs of the service-centric company.

Service Management helps you with:

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The Service Management Difference

Infor solutions for service management focus on the specialized characteristics of the Parking Managed Service Industry. No matter the size of your organization or service department, Infor offers a solution to help you manage your service operation more efficiently. Our purpose-built solutions deliver the focused capabilities you need—right out of the box.

With several products and deployment options, our highly flexible solutions can adapt to your changing requirements as your company grows and evolves.

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