Growing to Meet Customer Demand

 

While we’ve long recognized the potential technology has to impact the way we all do business, we also recognize that it is people, not technology, that turns potential into reality.  As our customers expand and shift their needs around technology, so too will we shift, adjust, and expand. To ensure we have the right people, and enough of them, we’ve made a few additions and moves over the last few months.

tomTom Cavanaugh, Director of Professional Services

Although he was never too far away, we couldn’t be happier to welcome Tom back to the Single Source team. Tom was our Programming Services Manager for nearly 15 years until 2011 when he moved to Infor with their acquisition of our software, SM Plus (now known as Infor Cloud Suite Field Service). He spent the last eight years working with multiple Infor products, most recently serving as Infor’s Director of Consulting Services. As our Director of Professional Services, Tom will bring his extensive technology and customer experience to lead Single Source’s programming team and consulting team.

“We know that the ever-growing complexity of deploying industry leading ERP solutions and associated software requires leadership, proven methodology, and an experienced team. We love what we’ve accomplished thus far, but we’re excited that with Tom’s leadership we and our customers can expect even more in 2019 and beyond.” – Cory Rhodes, President

Tom joined us the week of January 20th just in time for our company meeting.

 

nicole-blurNicole Igra, Account Manager

Our customers are invaluable to Single Source, and we recognized the need to provide them ongoing support, both throughout and after their technology deployments. With Nicole joining our team as an Account Manager, we will be able to do just that. Nicole brings years of experience in sales, technology, and customer service. Her enthusiasm, responsiveness, and dedication to her customers made her an ideal candidate. She is interested in helping them to define ongoing needs, then matching those needs to potential technology and business solutions.

“Relationships are such an important part of our work with the customer, and Nicole is keeping those strong. She is already making a difference as she works to ensure our customers are getting the most out of their technology investment and their partnership with us.”– Brenda Nobleza, Director of Sales

Working remotely from the north suburbs of Chicago, Nicole joined Single Source in November 2018 and has already met many of you.

 

Bozovich3_2018-208Jeff Bozovich, Product Development Manager

You may have heard that as of January we took over a product, Syteline Shipping & Logistics (SSL). Previously owned by Pacejet, SSL enhances shipping and logistics functionality for Infor CSI users. With our extensive Infor expertise and concentration in the small- and medium-size business space, we recognized the real value SSL had for its customers and believed it was a good fit for our product portfolio. We also knew that we already had a perfect candidate to take on leadership and development for the product. With years of experience working with Single Source customers on their Infor CSFS and CSI deployments, Jeff Bozovich has an in-depth knowledge of Infor products and is well-versed in our customers’ businesses and their business needs.

“We are looking forward to exploring the potential of SSL and thrilled that we could fill this position from within the organization. Jeff’s direct customer experience and intimate knowledge of Infors products will prove invaluable in defining and managing a smart roadmap for SSL.” – Cory Rhodes, President

Jeff will continue to support existing deployments while making a transition to product management. Should you need to contact him:

Alex Scholtes, Software Developer

Our continued growth meant we needed to start thinking about expanding our developer team, and we’re so glad that Alex’s resume came across our desk at just the right time. A graduate of flight school, Alex had recently switched careers to software development and was looking to grow professionally. With experience in programming in the non-profit world and an attitude that fit our culture, we knew Alex was the perfect candidate for the position. He’s working with customers and concurrently honing and expanding his Mongoose development skills.

“Alex made it clear to us that he really wanted this position, and we’re glad we listened. The critical thinking, intelligence, and internal drive necessary to graduate from flight school make Alex a wonderful addition to our organization.” – Jason Greth, Manager, Programming Services

Chris Roebuck, Business Analyst

An experienced Business Analyst, Chris came to us with Infor CSI technical documentation experience. When the complexity of the project warrants, Chris will ensure that the technical requirements documentation, as well as test scripts and the testing itself, are thorough and reflective of customer needs. Working with others, Chris will also be part of our ongoing effort to improve and strengthen our process and procedures across all of our development projects.

“With his Infor experience, Chris has been able to hit the ground running and is already making a difference for our customers.” – Jason Greth Manager, Programming Services

 

Halsema2_2018-208Heather Halsema, Product Developer

The demand for specialized interfaces, customizations and new products, such as Productivity Tools, Pacejet Cloud interface, and IncentViz, meant that it was time to expand our product development team. Thankfully, we only had to look down the hall for the best candidate. A Purdue graduate, Heather spent a brief period in Colorado before deciding that Indiana was calling her home. She joined Single Source in 2014 in our Programming Services group and will now move to Product Development to support our customers and products from that perspective.

“Heather’s extensive experience working within Infor CloudSuite products will prove invaluable as she turns her talents to developing Single Source proprietary interfaces and products designed to work with those and other technology offerings.” – Jeff Smith, Director of Product Development