Product & Services


Single Source serves customers with a wide variety of business software solutions, all related to improving information management and profitability.

Infor CloudSuite Field Service (CSFS)

Formerly Infor Service management (ISM). Small to mid-sized companies can boost both top and bottom line performance by improving their focus on service and maintenance with this right-sized solution.

The Power of CloudSuite Field Service

Infor CSFS is the deepest, most industry specific service management solution on the market today. CSFS helps service-centered industries deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently.

The CSFS Advantage

Infor CSFS customers gain speed, breadth, and quality of service, as well as the ability to:

  • Resist attacks by competitors by developing a highly responsive, information-driven service organization that leads to trusting, long term customer relationships.
  • Fine-tune information systems on the fly to solve day-to-day business challenges quickly and efficiently.
  • Rapidly adjust schedules as new orders arrive, to deliver services on time, without interruption.

CSFS helps you with:

  • Work orders—Track and manage work orders for faster completion and more accurate billing.
  • Scheduling and dispatchGain visibility into each technician’s schedule and qualifications to increase resolution speed and minimize non-essential trips.
  • Service history—Gain access to complete historical data
  • Analytics—Easily analyze data down to the detail level.
  • Service contracts—Track and manage service level agreements with maximum efficiency.

CSFS Customers

Many of the world’s leading companies trust Infor to improve their business.

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See more customers >

incentvizlogoIncentViz

IncentViz is a tool Single Source developed to help you calculate all your incentive based compensation. We have helped many Infor CloudSuite Industrial (CSI, formerly Syteline) and Infor CloudSuite Field Service (CSFS) customers through the years with custom programming to help calculate commissions. We decided it was time to create a product that could help all of our customers – one that can give leaders, managers, accounting, and sales reps real-time visibility with flexibility and power that spreadsheets can’t match.

Productivity Tools for CSFS & CSI

Single Source Productivity Tools extend the value of Infor CloudSuite Field Service or Infor CloudSuite Industrial, providing efficiency-enhancing solutions to match a company’s unique needs. Single Source Productivity Tools for both CSI ERP v8.02 and Infor CSFS 4.20 and higher include several enhancements designed to improve the user experience, and improve the system administrator’s efficiency.

Partner Products

Single Source has forged partnerships with other companies that offer solutions to augment Infor’s products CSFS and CSI.

  • PacejetInfor CSI Shipping Solutions by Pacejet helps your business reduce transportation costs by connecting directly to parcel, LTL, 3PL carriers and shipping services for more efficient order fulfillment that saves time, reduces errors, and cuts shipping rates. Learn more >
  • altecAltec.DocLink by Altec lets you track and access documents wherever they are. Overcome inefficiencies and huge digital landfills with DocLink – an effective leading document management solution to keep your files secure and easy to find and manage. Manage their data better with an effective and holistic management solution that works with you every step of the way. Learn more >
  • AvalaraAvalara is a leading cloud-based software platform that delivers a broad array of compliance solutions related to sales tax and other transactional taxes, such as VAT. Avalara easily integrates with leading ERP and ecommerce software systems that serve millions of businesses worldwide. Learn more >

Services

Creating a successful environment for deploying an end-to-end business solution

Provides Framework for Expedient, Successful Implementation
Today, world-class service organizations expect more from their business management solutions or enterprise resource planning (ERP) systems. These systems must be responsive, provide accurate and timely information, communicate with external trading partners, and improve the efficiencies of the persons using them.

Creating a successful implementation environment is a challenge every organization faces when approaching a new deployment. The Milestone Methodology provides a framework of Content, Process, and Change Management to give organizations confidence and peace of mind that their implementation will be a success.

Milestone Methodology™ from Single Source provides three things:
1) Improved user efficiencies
2) A delivery mechanism
3) Increased corporate value and stakeholder wealth

Improves User Efficiencies

Our methodology provides a repeatable process to execute implementations efficiently. This process establishes essential business system knowledge and facilitates decision making for application configuration and setup. It also ensures disciplines and controls are adopted to improve efficiencies of the user both during and after implementation.

Provides Delivery Mechanism

The Milestone Methodology is the delivery mechanism necessary to provide a framework to meet the business objectives required for a new end-to-end business deployment. This delivery mechanism and framework provide the implementation scope and plan with specific milestones and associated tasks for measuring project progress.

Creates Corporate Value and Stakeholder Wealth

A proven methodology improves the implementation experience. By following a structured approach like the Milestone Methodology, organizations deploying an enterprise-wide or departmental solution are able to realize the return on investment and benefits of the system sooner. Providing an implementation delivery mechanism and improving the efficiencies of the users during and after the implementation are key characteristics that help organizations create corporate value and stakeholder wealth.

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