Sage is the market leader for integrating accounting payroll, and payment systems, supporting the ambition of the world’s entrepreneurs. Offering solutions to manage everything from money to people, Sage supports their customers for life by offering choice, support, expertise, and innovation. Founded in 1981, and operating in North America since 1993, Sage’s 13,000 employees serve customers in 23 countries. With solutions to manage accounting, HR, payroll, payments, assets, construction, real estate, and enterprise systems, Sage offers cloud, on-premise, or a combination. Whether a start-up or enterprise, Sage offers solutions to meet your needs.
ServiceXtreme – Advanced Edition
Seamlessly integrating with Sage 500, ServiceXtreme – Advanced Edition manages every aspect of service operations for improved productivity and efficiency. Available since 1996, ServiceXtreme will help your personnel respond more quickly, make better decisions, utilize resources more effectively, and build knowledge to speed future decision-making.
Service Management
Resource Scheduling & Dispatch
Service Contracts
Warranty Tracking
Service Management & SROs
Break/Fix Service Calls
Warranty Claims
Expense Tracking & Invoicing
Incident Tracking
Information Access
Advanced Tracking
Flexibility Partner Definition
Drag/Drop Scheduling
Skills/Certification & Location Matching
Item Schedule
Automatic Service Order Generation
Partner Queue Scheduling
Preferred Partner Dispatching
Work Order Updates
Contract Rates
Billing Options
Automatic Renewals
Discrete Contract Pricing
Long-Term Rental
Complete Component History
Service History
System Warranties
Warranty Origination
Customer Registration History
Unit Status History
ServiceXtreme – Express Edition
Seamlessly integrating with Sage 500, ServiceXtreme – Express Edition delivers streamlined functionality for less. For small businesses running Sage 500 looking for robust service functionality with a limited budget, ServiceXtreme Express Edition may be the right solution for you.
Service Management
Resource Scheduling & Dispatch
Service Contracts
Warranty Tracking
Break/Fix Service Calls
Preventative Maintenance
Time & Expense Tracking
Invoice Integration to Sage 500
Purchase Orders
Flexibility Partner Definition
Drag/Drop Scheduling
Skills/Certification & Location Matching
Item Schedule
Automatic Service Order Generation
Partner Queue Scheduling
Preferred Partner Dispatching
Work Order Updates
Contract Rates
Billing Options
Automatic Renewals
Discrete Contract Pricing
Long-Term Rental
Service History
Warranty Service Providers
Customer Registration History
Meter Status History
ServiceXtreme – Web Portals
Integrating with ServiceXtreme for Sage 500, ServiceXtreme Web provides customer, remote employees, and partners access to real-time data and ERP functionality no matter where they are. Options include:
Customer Portal
Employee Portal
Dealer Portal
Inquire complete incident history
Enter new incidents
View existing incidents
Update incidents with new data
Register units under warranty
Inquire incident and service history
Receive new service orders
Enter new incidents
View existing incidents
Update incidents with new data
Post service order labor, material, and expenses
Register units under warranty
Inquire complete incident and service order history
Receive new service orders
Enter new incidents
Update incidents with new data
Post service order labor, material, and expenses
Register units under warranty
ServiceXtreme – EAM
ServiceXtreme Enterprise Asset Management (EAM) for Sage 500 ERP software speeds the information flow between the enterprise business system and the maintenance department to accelerate performance and help you achieve maintenance excellence. The software manages every aspect of preventative maintenance operations with the following core modules:
Incident Tracking
Resource Scheduling
Service Management
Unit Configuration
Warranty Tracking
Expense Tracking & Reconciliation
ServiceXtreme – Mobile
ServiceXtreme Mobile integrates to ServiceXtreme for Sage500 to help companies outfit their technicians with mobile devices, such as hand-held and wireless devices and laptops. It extends ServiceXtreme into the field, accesses centrally stored data to speed resolution rates, and eliminates double entry of data and paper-based work orders, time sheets, and expense reports. It also fosters up-sell opportunities by providing field technicians with service history data, helps to collect accurate field service data, and improves the scheduling and dispatch process.
Device Compatibility
Access to Information
Ability to Process Transactions
Real-time Look-ups
Industrial Environments
Selective Synchronization