Sage is the market leader in integrating accounting payroll, and payment systems, supporting the ambition of the world’s entrepreneurs. Offering solutions to manage everything from money to people, Sage supports their customers for life by offering choice, support, expertise, and innovation. Founded in 1981, and operating in North America since 1993, Sage’s 13,000 employees serve customers in 23 countries. With solutions to manage accounting, HR, payroll, payments, assets, construction, real estate, and enterprise systems, Sage offers cloud, on-premise, or a combination. Whether a start-up or enterprise, Sage offers solutions to meet your needs.
ServiceXtreme – Advanced Edition
Seamlessly integrating with Sage 500, ServiceXtreme – Advanced Edition manages every aspect of service operations for improved productivity and efficiency. Available since 1996, ServiceXtreme will help your personnel respond more quickly, make better decisions, utilize resources more effectively, and build knowledge to speed future decision-making.
Service Management
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Service Management & SROs
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Break/Fix Service Calls
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Warranty Claims
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Expense Tracking & Invoicing
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Incident Tracking
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Information Access
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Advanced Tracking
Resource Scheduling & Dispatch
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Flexibility Partner Definition
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Drag/Drop Scheduling
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Skills/Certification & Location Matching
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Item Schedule
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Automatic Service Order Generation
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Partner Queue Scheduling
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Preferred Partner Dispatching
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Work Order Updates
Service Contracts
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Contract Rates
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Billing Options
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Automatic Renewals
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Discrete Contract Pricing
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Long-Term Rental
Warranty Tracking
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Complete Component History
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Service History
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System Warranties
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Warranty Origination
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Customer Registration History
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Unit Status History
ServiceXtreme – Express Edition
Seamlessly integrating with Sage 500, ServiceXtreme – Express Edition delivers streamlined functionality for less. For small businesses running Sage 500 looking for robust service functionality with a limited budget, ServiceXtreme Express Edition may be the right solution for you.
Service Management
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Break/Fix Service Calls
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Preventative Maintenance
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Time & Expense Tracking
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Invoice Integration to Sage 500
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Purchase Orders
Resource Scheduling & Dispatch
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Flexibility Partner Definition
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Drag/Drop Scheduling
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Skills/Certification & Location Matching
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Item Schedule
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Automatic Service Order Generation
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Partner Queue Scheduling
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Preferred Partner Dispatching
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Work Order Updates
Service Contracts
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Contract Rates
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Billing Options
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Automatic Renewals
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Discrete Contract Pricing
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Long-Term Rental
Warranty Tracking
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Service History
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Warranty Service Providers
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Customer Registration History
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Meter Status History
ServiceXtreme – Web Portals
Integrating with ServiceXtreme for Sage 500, ServiceXtreme Web provides customer, remote employees, and partners access to real-time data and ERP functionality no matter where they are. Options include:
Customer Portal
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Inquire complete incident history
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Enter new incidents
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View existing incidents
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Update incidents with new data
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Register units under warranty
Employee Portal
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Inquire incident and service history
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Receive new service orders
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Enter new incidents
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View existing incidents
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Update incidents with new data
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Post service order labor, material, and expenses
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Register units under warranty
Dealer Portal
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Inquire complete incident and service order history
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Receive new service orders
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Enter new incidents
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Update incidents with new data
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Post service order labor, material, and expenses
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Register units under warranty
ServiceXtreme – EAM
ServiceXtreme Enterprise Asset Management (EAM) for Sage 500 ERP software speeds the information flow between the enterprise business system and the maintenance department to accelerate performance and help you achieve maintenance excellence. The software manages every aspect of preventative maintenance operations with the following core modules:
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Incident Tracking
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Resource Scheduling
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Service Management
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Unit Configuration
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Warranty Tracking
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Expense Tracking & Reconciliation
ServiceXtreme – Mobile
ServiceXtreme Mobile integrates to ServiceXtreme for Sage500 to help companies outfit their technicians with mobile devices, such as hand-held and wireless devices and laptops. It extends ServiceXtreme into the field, accesses centrally stored data to speed resolution rates, and eliminates double entry of data and paper-based work orders, time sheets, and expense reports. It also fosters up-sell opportunities by providing field technicians with service history data, helps to collect accurate field service data, and improves the scheduling and dispatch process.
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Device Compatibility
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Access to Information
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Ability to Process Transactions
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Real-time Look-ups
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Industrial Environments
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Selective Synchronization