Software & Products


Single Source serves customers with a wide variety of business software solutions, all related to improving information management and profitability.


Infor Service Management

Small to mid-sized companies can boost both top and bottom line performance by improving their focus on service and maintenance with this right-sized solution.

The Power of Service Management

Infor Service Management is the deepest, most industry specific service management solution on the market today. ISM helps service-centered industries deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently.

The ISM Advantage

Infor Service Management customers gain speed, breadth, and quality of service, as well as the ability to:

  • Resist attacks by competitors by developing a highly responsive, information-driven service organization that leads to trusting, long term customer relationships.
  • Fine-tune information systems on the fly to solve day-to-day business challenges quickly and efficiently.
  • Rapidly adjust schedules as new orders arrive, to deliver services on time, without interruption.

ISM helps you with:

  • Work orders—Track and manage work orders for faster completion and more accurate billing.
  • Scheduling and dispatchGain visibility into each technician’s schedule and qualifications to increase resolution speed and minimize non-essential trips.
  • Service history—Gain access to complete historical data
  • Analytics—Easily analyze data down to the detail level.
  • Service contracts—Track and manage service level agreements with maximum efficiency.

ISM Customers

Many of the world’s leading companies trust Infor to improve their business.

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incentviz-webIncentviz

IncentViz is a tool Single Source developed to help you calculate all your incentive based compensation. We have helped many SyteLine and ISM customers through the years with custom programming to help calculate commissions. We decided it was time to create a product that could help all of our customers – one that can give leaders, managers, accounting, and sales reps real-time visibility with flexibility and power that spreadsheets can’t match.

Productivity Tools for Syteline & ISM

Single Source Productivity Tools extend the value of Infor Service Management or Infor ERP SyteLine, providing efficiency-enhancing solutions to match a company’s unique needs. Single Source Productivity Tools for both SyteLine ERP v8.02 and Infor Service Management 4.20 and higher include several enhancements designed to improve the user experience, and improve the system administrator’s efficiency.

Partner Products

Single Source has forged partnerships with other companies that offer solutions to augment Infor’s products ISM and SyteLine.

  • PacejetInfor SyteLine Shipping Solutions by Pacejet helps your business reduce transportation costs by connecting directly to parcel, LTL, 3PL carriers and shipping services for more efficient order fulfillment that saves time, reduces errors, and cuts shipping rates. Learn more >
  • Altec. altecDocLink by Altec lets you track and access documents wherever they are. Overcome inefficiencies and huge digital landfills with DocLink – an effective leading document management solution to keep your files secure and easy to find and manage. Manage their data better with an effective and holistic management solution that works with you every step of the way. Learn more >
  • AvalaraAvalara is a leading cloud-based software platform that delivers a broad array of compliance solutions related to sales tax and other transactional taxes, such as VAT. Avalara easily integrates with leading ERP and ecommerce software systems that serve millions of businesses worldwide. Learn more >

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