Wireless Two Way Radio

Customer Relationship Management

Keeps track of prospects, customers and opportunities in an organized and proactive manner.

Financial Management

Provides you with the most up-to-date and accurate financial information to help your business achieve the best financial results.

Rental Management

Provides they key performance indicators for rental profitability supporting rent-to-rent, rent-to-sell and internal rental contracts.

Service Management

Provides you with tools that improve your service efficiency and effectiveness, that helps you deliver fast, consistent high quality level of service.

Performance Management

Analyze financial and operational data with built-in reports and analysis tools for real time visibility and informed decision-making..

Parts Management

Efficient and effective parts inventory and order management enabling your parts department to deliver top-level customer service.

Inventory Management

Optimize inventory levels to eliminate no-parts calls & excess carrying costs.

Human Resource Management

Manage employee technician and/or subcontractor information to ensure the right resource is assigned to every job and paid correctly.

Infor Service Management is specialized for the Wireless Two Way Radio industry, which means it offers the broadest, deepest solution for the entire wireless industry. It’s an integrated, easy to use, enterprise-wide application that helps you focus on the service side of your business – no matter what your size or business model.

Service Management

Service-centric organizations which focus on installation, maintenance, and repairs of complex, high asset equipment and machinery know how essential it is to manage the entire process with efficiency. Customers expect fast resolution of job orders—with skilled technicians and necessary replacement parts being readily available. Easy access to information from the field is just as important. To make informed decisions about the most effective way to resolve issues, field technicians need access to data, such as parts inventory, warranty status, unit and component details, as-built and as-serviced configurations, service history, contract conditions and account status.

Managing the many variables of scheduling technicians, tracking service orders, warranty claims and ensuring that service requests are processed efficiently are complex, specialized tasks that shouldn’t be left to manual processes, spreadsheets or patched systems. To maximize profitability in today’s highly competitive service management industry, full visibility to systems, streamlined operations and well-informed personnel are necessary. This is why Infor provides a suite of service management solutions especially built to manage the unique needs of the service-centric company.

Service Management helps you with:

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The Service Management Difference

Infor solutions for service management focus on the specialized characteristics of the Wireless Two Way Radio industry. No matter the size of your organization or service department, Infor offers a solution to help you manage your service operation more efficiently. Our purpose-built solutions deliver the focused capabilities you need—right out of the box.

With several products and deployment options, our highly flexible solutions can adapt to your changing requirements as your company grows and evolves.

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