Shantell Carman

modern technology helps service

3 min read

Modern Technology Helps Service-Centric Organizations Focus on the Customer Experience

How to improve the customer experience is a hot topic for companies that perform service. For companies that sell, install, maintain, and service equipment, like HVAC units or overhead doors, the field service operation provides an important way to...

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how to encourage customer loyalty

3 min read

Distributors: Providing Value-Add Service Encourages Customer Loyalty—or Wrath

For distributors, their service operation provides an important way to align with customer needs. Top-notch service with fast resolution of service...

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3 min read

Single Source Milestone Methodology Delivers No-surprise Deployment

Whether you are investing in a new software solution or upgrading your existing system, the deployment process can seem daunting. Even under ideal...

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Improving Productivity in Manufacturing Industry

2 min read

Why Improving Productivity in Manufacturing Industry is Important

Manufacturers today face numerous pressures for improving productivity in manufacturing, and that is why they have high expectations of going to...

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3 min read

How Digital Transformation Enhances Business Resilience

No one could have predicted that 2020 would be the year that companies worldwide would have their business resilience put to the test—and by an...

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4 min read

How to Prepare Your Organization for the Cloud 

How to Prepare Your Organization for the Cloud Chances are, if your organization has not yet migrated to a cloud-based business management solution,...

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