Generators, Compressors, Pumps, and Climate Control Equipment

Customer Relationship Management

Keeps track of prospects, customers and opportunities in an organized and proactive manner.

Financial Management

Provides you with the most up-to-date and accurate financial information to help your business achieve the best financial results.

Rental Management

Provides they key performance indicators for rental profitability supporting rent-to-rent, rent-to-sell and internal rental contracts.

Service Management

Provides you with tools that improve your service efficiency and effectiveness, that helps you deliver fast, consistent high quality level of service.

Performance Management

Analyze financial and operational data with built-in reports and analysis tools for real time visibility and informed decision-making..

Parts Management

Efficient and effective parts inventory and order management enabling your parts department to deliver top-level customer service.

Inventory Management

Optimize inventory levels to eliminate no-parts calls & excess carrying costs.

Human Resource Management

Manage employee technician and/or subcontractor information to ensure the right resource is assigned to every job and paid correctly.

Equipment for power generation, air pressure, and climate control has become a favorite  rental and leasing market. Many dealers using Infor Service Management (ISM) also represent OEMs for compressors, engines, pumps and generators. Strong capabilities of ISM for both short term and long term rental, help optimize this line of business for higher profitability.

Service Management

Service-centric organizations which focus on installation, maintenance, and repairs of complex, high asset equipment and machinery know how essential it is to manage the entire process with efficiency. Customers expect fast resolution of job orders—with skilled technicians and necessary replacement parts being readily available. Easy access to information from the field is just as important. To make informed decisions about the most effective way to resolve issues, field technicians need access to data, such as parts inventory, warranty status, unit and component details, as-built and as-serviced configurations, service history, contract conditions and account status.

Managing the many variables of scheduling technicians, tracking service orders, warranty claims and ensuring that service requests are processed efficiently are complex, specialized tasks that shouldn’t be left to manual processes, spreadsheets or patched systems. To maximize profitability in today’s highly competitive service management industry, full visibility to systems, streamlined operations and well-informed personnel are necessary. This is why Infor provides a suite of service management solutions especially built to manage the unique needs of the service-centric company.

Infor Service Management

Small- to mid-sized companies can boost both top and bottom line performance by improving their focus on service and maintenance with this right-sized solution. This ERP solution for small to mid-sized companies which focus on servicing, inspecting, and maintaining customer equipment.

Infor SyteLine Service Management

For mid-sized to large companies, this service-specific solution provides integrated project management & manufacturing-specific solution for managing after-market service.

The Service Management Difference

Infor solutions for service management focus on the specialized characteristics of the your industry. No matter the size of your organization or service department, Infor offers a solution to help you manage your service operation more efficiently. Our purpose-built solutions deliver the focused capabilities you need—right out of the box.

With several products and deployment options, our highly flexible solutions can adapt to your changing requirements as your company grows and evolves.

Service Management helps you with:

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Specialized by industry

Infor Service Management provides highly focused capabilities that help companies compete effectively in selected industries, including:

Equipment
Schedule preventive maintenance for income generating assets to prevent unexpected downtimes, extend the lifecycle of equipment, and maximize warranty cost savings.

HVAC
Track and manage service level agreements with maximum efficiency. Visibility into contract details, unit, and service history improves decision making and creates opportunities to up sell or extend service agreements.

General Manufacturing
Easily analyze data down to the detail level, thanks to integrated real-time data, total visibility, and accurate tracking. Flexible reporting aids in decision making and planning, and provides engineering with valuable information needed to adapt product or part designs.

Contract Service Organizations
Efficiently track the specifics of every customer’s ongoing requirements so that you always deliver top-quality service profitably. Ensure that you’re currently satisfying service level agreements and can continue to do so in the future.

The Infor Service Management Advantage

Infor Service Management customers gain speed, breadth, and quality of service, as well as the ability to:

  • Resist attacks by competitors by developing a highly responsive, information-driven service organization that leads to trusting, long term customer relationships.
  • Fine-tune information systems on the fly to solve day-to-day business challenges quickly and efficiently.
  • Rapidly adjust schedules as new orders arrive, to deliver services on time, without interruption.
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