How IncentViz Automated Commission Management for Cadwell

How Cadwell Industries Eliminated Commission Management Headaches with IncentViz

Automation helps a global medical device company simplify complex commission calculations — and get back to what matters.

The Challenge: Manual Commissions at Scale

Cadwell Industries is a global leader in diagnostic medical equipment, specializing in neurophysiology instruments like EEG systems, EMG machines, and intraoperative neuromonitoring devices. Founded in 1979 and headquartered in Kennewick, Washington, Cadwell serves customers around the world through a team of over 50 sales agents.

With two teams selling both complex equipment and consumable accessories — each on different sales cycles and commission structures — calculating commissions was anything but simple. Monthly and quarterly payouts, bonuses, and multi-part compensation plans meant the accounting team spent large amounts of time every commission cycle manually uploading sales data from spreadsheets.

"We'd always have to double check calculations, always second-guessing the accuracy," said James Bryant, Accounts Receivable Supervisor at Cadwell. "The most time intensive part was manually uploading data. It was a pain."

Senior Accountant Gretchen Scarbrough agreed. "It was clear we needed more automation. The manual element was cumbersome."

The Solution: IncentViz Commission Automation

After evaluating their options, Cadwell selected IncentViz — the commission and rebate management solution from Single Source Systems — largely because of one critical reason: its direct integration with their existing ERP system, Infor CloudSuite Industrial (SyteLine).

"The interface with our ERP system was big. That was the main hurdle we wanted to get over," James said.

The integration means IncentViz pulls sales data directly from the ERP, eliminating the need for IT to export data and for commission administrators to import raw numbers into a spreadsheet. The entire manual upload process that had consumed hours every cycle was replaced by automation.

Marty Rhodes, Product Manager for IncentViz, noted that Cadwell's commission structure was among the most complex the team had encountered. "IncentViz — and our support team — met the challenge head-on. We were able to help define parameters and set up the series of calculations so they can happen automatically."

The Results: Accuracy, Visibility, and Time Savings

After deploying IncentViz, the improvements were immediate across three key areas:

Accuracy
The constant double-checking stopped. "We now have confidence in the numbers, no longer always checking and rechecking. It's always right," Gretchen said.

Real-Time Visibility
Sales managers and agents can now log into the IncentViz portal at any time to see their performance and commissions in real time. This visibility reduces questions and allows managers to engage with data throughout the sales period rather than scrambling at the end of the cycle.

Time Savings
"Definitely, eliminating the data upload has saved me a lot of time of daily or monthly work and review. So that alone saves time and makes for greater efficiencies, hands down," James said.

Industry Context: Commission Challenges Are Common

Cadwell's experience is far from unique. Single Source Systems recently published its 2026 Commission and Rebate Benchmark Report, which revealed that calculating commissions on time is the top challenge for 74% of companies surveyed. Meanwhile 63% report that manual calculations are prone to errors.

The data confirms what Cadwell already knew — automation is no longer a nice-to-have. It is the solution.

About IncentViz

IncentViz is a commission and rebate management solution from Single Source Systems. It integrates directly with Infor CloudSuite Industrial, CloudSuite Distribution, Infor Service Management, and Infor VISUAL — pulling sales and contract data in real time to eliminate manual processes and improve accuracy across the entire commission cycle.

Ready to simplify your commission management?

If your team is still spending hours uploading spreadsheets and second-guessing calculations, IncentViz can help.

Download the Cadwell Case Study to see the full results — or contact Single Source Systems to learn how IncentViz works for your business.

FAQ

What is IncentViz?
IncentViz is a commission and rebate management solution from Single Source Systems that automates calculations and integrates directly with Infor ERP systems including CloudSuite Industrial, CloudSuite Distribution, and Infor VISUAL.

How does IncentViz integrate with Infor CloudSuite Industrial?
IncentViz pulls sales and contract data directly from Infor CloudSuite Industrial (SyteLine) in real time, eliminating the need to manually export and import data into spreadsheets.

What problems does IncentViz solve for medical device companies?
IncentViz eliminates manual commission calculations, reduces errors, provides real-time visibility for sales managers and agents, and automates complex multi-tier commission structures.

How long does IncentViz take to implement?
Implementation is supported directly by the Single Source Systems team, who help configure commission parameters and calculations to match your specific structure.

Learn more about IncentViz here.